2024 Conference Details

September 16-18, 2024
The Central Station Hotel
Memphis, TN

Presentations
Workshops

Presentations

2024 Conference Presentations will be given by the Puzzol Creative ownership team:

Mallory Lynch
Puzzol Creative
Co-Founder & CPO

Keith Edwards
Puzzol Creative
Co-Founder & COO

Stephen Lynch
Puzzol Creative
Co-Founder & CTO

"The Escape Rooms We Love To Play"
Stephen Lynch (Puzzol Creative Co-Founder & Chief Technology Officer)
Tuesday, September 17th - 9:30AM

In this opening conference presentation, Stephen will discuss how passion for the escape room industry should translate into the games we build.  He will also discuss the most important elements that are found in any great escape room experience.

"What Customers Really Want"
Keith Edwards (Puzzol Creative Co-Founder & Chief Operating Officer)
Tuesday, September 17th - 1:30PM

In this presentation, Keith will discuss how your product extends beyond the 60 minutes customers experience in your escape room.  He will unpack the standards of customer excellence that have led Memphis Escape Rooms to have some of the highest sales numbers in the industry. 

"Let's Get Down To Business"
Stephen Lynch (Puzzol Creative Co-Founder & Chief Technology Officer)
Wednesday, September 18th - 9:30AM

If you come to PuzzolCon hoping to learn how to make more money in your escape room business, this is the session for you.  Stephen will discuss the business practices necessary for maximizing your company’s sales and longevity.

"How To Get Your Weekends (& Your Sanity) Back"
Mallory Lynch (Puzzol Creative Co-Founder & Chief People Officer)
Wednesday, September 18th - 1:30PM

If you feel stuck and burnt out from running your escape room business, you don’t want to miss this session.  Mallory will discuss practical steps for building a capable team and how to handle the issues that they bring.

Workshops

2024 Conference Workshops will be presented by members of the Puzzol Creative team:

Mallory Lynch
Puzzol Creative
Co-Founder & CPO

Keith Edwards
Puzzol Creative
Co-Founder & COO

Stephen Lynch
Puzzol Creative
Co-Founder & CTO

Heather Fjord
Puzzol Creative
Game Development Manager

Bella Chapman
Puzzol Creative
Art Team Manager

Alexander Drown
Puzzol Creative
Digital & Special Effects Manager

Justin Cole
Puzzol Creative
Build Team Manager

Tuesday, September 17th:

  • 11:00AM - Building Your Own Tech Components From The Ground Up
  • 11:00AM - Writing Puzzles For The Masses
  • 11:00AM - Working With Power Tools
  • 3:00PM - Making Your Own Intro Videos & Clue Monitors
  • 3:00PM - Turning Customer Issues Into Wins
  • 3:00PM - Materials & Techniques For Creating Unique Props & Sets

Wednesday, September 18th:

  • 11:00AM - Business Tools That Will Improve Your Decision Making
  • 11:00AM - Creating Tools And Processes To Guarantee A Perfect Customer Experience
  • 11:00AM - Finding And Training The Best Hosts
  • 3:00PM - Making A Manager (That Can Take Your Place)
  • 3:00PM - Marketing Tools That Increase Customer Return Rate
  • 3:00PM - Solving Game Design Issues With Visualization Software